Help center

HSK Ready Support

For help with your account, learning progress, exams, or subscription, email us and include the diagnostic code shown by the app, if any. Never send your password, verification code, or full purchase receipt.

Sign-in and account help

Tell us whether you use Apple, Google, or email sign-in and copy the exact support code shown on screen. If the app asks to switch accounts unexpectedly, do not confirm until support has reviewed the account state.

Subscription and Restore Purchase

Purchases and cancellations are managed by Apple App Store or Google Play. Restore Purchase asks the current store account for an existing eligible HSK Ready purchase; it should not charge you again.

Account deletion

You can delete a signed-in account from Account Security in the app. You can also use the web account deletion flow. Apple or Google users who cannot access the app may email us from the address associated with the account to start a verified deletion request.

What to include in a support request

• Device model and operating-system version.
• HSK Ready app version and build number.
• The feature and exact step where the problem occurred.
• Any stable diagnostic or support code displayed by the app.